1. What is Al-Wasael Jo?
Al‑Wasael Jo is an educational platform offering innovative and interactive teaching aids designed to enhance student engagement and learning outcomes.

2. Who can benefit from your resources?
Our tools are suitable for teachers, parents, and students across all grade levels—from early childhood to high school—aiming to make learning enjoyable and effective.

3. What types of teaching aids do you offer?
We provide a variety of resources including sensory tools, interactive posters, educational games, digital materials, and hands-on kits covering subjects such as science, math, Arabic, and more.

4. How can I order products?
Simply browse our product catalog, select the items you want, and place your order through the checkout. We support online payment and bank transfer.

5. Do you ship locally and internationally?
Yes! We offer free shipping within Jordan, and we ship internationally (shipping fees may apply based on location).

6. What is your delivery time?
Local orders in Jordan typically arrive within 2–4 business days. International orders take between 7–14 business days, depending on the destination.

7. Can I return or exchange a product?
Absolutely! We accept returns or exchanges within 14 days of delivery, provided the items are unused and in original packaging. Please contact our support team to start the process.

8. What if a product arrives damaged?
We’re on it! Just send us pictures of the damaged item within 48 hours of receipt, and we’ll arrange for a refund or replacement.

9. How can I get instructions or teaching guidance?
Each product comes with a user guide or activity manual. We also share free tutorial videos and lesson plans on our blog and official social media channels.

10. How can I contact support?
You can reach our team via:

• Email: info@alwasaeljo.com

• Phone/WhatsApp: [+962 7X XXX XXXX]

• Contact Form: Available on the “Contact Us” page